ORB Sport / Support
Support for every session.
Find the right route for setup, app pairing, product care, session syncing and approved documentation.
ORB Sport help
Choose a support route.
Product-specific fitting, use and care instructions are supplied with the applicable product materials. Approved support resources are collected here.
Getting started
Prepare the product, connect the app and get ready for your first recorded session. →02Frequently asked questions
Find answers about the product, app, compatibility, safety and support. →03Metric breakdown
Understand the charts, values and performance areas available in the ORB Sport App. →04Manuals & downloads
Access approved product documents and earlier versions. →05Warranty
Read the ORB Sport product warranty and how to make a claim. →06Returns policy
Review return windows, conditions and refund processing. →Frequently asked questions
Answers for the product and app.
Product
What metrics does the ORB Sport mouthguard track?
The ORB Sport mobile app tracks over 20 metrics and more will be added in the future. The ORB Sport mobile app is the best place to discover the breadth of data that’s available to athletes. See all metrics here.
Can I get live data from my ORB Sport mouthguard?
You can get live data during an exercise session with the ORB Sport mobile app. If your mouthguard is connected and in communication range with your phone, the app will display live heart rate data, live heart rate zones, active calories burned, and session duration.
What other fitness tracking apps and devices is ORB Sport mouthguard compatible with?
ORB Sport mouthguard can be used as a standard BLE (Bluetooth® low energy) heart rate monitor and can pair with third-party apps or devices that accept a BLE heart rate service. Currently, it cannot share or export data to other health apps.
Do I need to keep my phone near my ORB Sport mouthguard?
No, you don't. ORB Sport mouthguard stores data on the device, so you can leave your phone behind and focus on training. After your session, sync up to gain all your data insights. If your mouthguard is connected and in communication range with your phone, you can stream heart rate and active calories in real time.
Does the mouthguard require the ORB Sport mobile app to work?
No, you do not need the app for the mouthguard to work. However, you do need the app to access your data and to experience ORB Sport smart mouthguard at its full potential. The app is required to see all the data that ORB Sport mouthguard tracks.
Is the ORB Sport mobile app compatible with my phone?
Currently, the app is compatible with iOS 16 or newer as well as Android 9 or newer.
Is the ORB Sport mobile app available in other languages?
Currently, it is only available in English.
When can I expect my ORB Sport mouthguard to arrive?
It will be shipped to you within one to two weeks after we receive a viable impression of your teeth using the impression kit we provided you.
Where do you ship?
We only ship within the U.S. However, we may potentially ship to other countries in the future. Please check our website or follow us on social to get the latest information and updates.
What’s the recommended age range for an ORB Sport mouthguard?
There are no age restrictions, but longevity of the mouthguard may be limited in younger athletes due to growth-related tooth movement.
Is ORB Sport mouthguard recommended for athletes who wear braces or bonded retainers?
No, it is not recommended for anyone wearing braces or bonded retainers.
How long does the mouthguard's battery last on one charge?
Up to 4.5 hours recording in Game Mode.
What is the Bluetooth range of the ORB Sport mouthguard?
ORB Sport mouthguard uses Bluetooth 5, the range of which is in the public domain. However, many factors can affect the reception distance, so the distance required to sync may vary.
What are you going to do with my data?
ORB Innovations values its customers, and your trust in us to respect your privacy is a responsibility we take seriously. Please refer to our Privacy Policy and Personal Information statement on this website for more information.
Safety & Testing
Does ORB Sport mouthguard protect teeth like a regular mouthguard?
Our mouthguards have been designed to protect teeth first and foremost. We use the same high-quality EVA plastic used in regular mouthguards to offer maximum comfort and protection.
Is it safe to have electronics in the mouth?
ORB Sport mouthguard has been extensively tested for the required aspects of safety by our internal engineering team and Intertek, a world-renowned testing company. It has passed electronic testing protocols for the U.S. market and has received the legally required FCC certifications. All required certification information can be found on the product label.
What can I do with the head impact data?
ORB Sport mouthguard is not a medical diagnostic or detection tool and should not be used for identifying concussions or other traumatic head injuries. Its primary use is as a fitness tracker, with head impact data as a useful wellness indicator.
Customer Support
Who do I contact for help with my ORB Sport mouthguard or ORB Sport mobile app?
Please visit the Contact Us section of our website, or call (866) 499-0058 to speak with one of our team members.
How do I find out about the status of my order?
If you have any questions about the status of your order, please visit the Contact Us section of our website, or call (866) 499-0058 to speak with one of our team members.
*ORB Sport mouthguard helps to protect teeth from sports-related dental trauma. It is not designed or intended for use in the diagnosis, cure, mitigation, treatment, or prevention of any disease or condition. Please consult with your health care provider prior to making any decisions related to your health.
Bluetooth is a registered trademark of Bluetooth SIG, Inc.
Walkthroughs & explainers
Common tasks, step by step.
Select a guide to see its complete copy and original app imagery. App labels may vary slightly as the experience is updated.
How to end a session
End a live session, complete the Session Report and save it to your history.
View guide →02WalkthroughHow do I charge my ORB Sport Smart Mouthguard?
Seat the mouthguard correctly in its case and connect the case to power.
View guide →03WalkthroughHow to cancel your subscription
Find Manage Subscription, cancel the plan and confirm the change.
View guide →04WalkthroughHow to delete your account
Locate Delete Account, review the warning and confirm permanent deletion.
View guide →05WalkthroughHow to Sign In
Use your registered email address and password to return to the app.
View guide →06WalkthroughHow to create an account
Create login details, complete your profile and accept the policies.
View guide →07WalkthroughHow to start a Session
Choose the Record tab, set the sport and session type, then begin.
View guide →08WalkthroughHow to update your Profile
Open Profile settings, update your personal details and save the changes.
View guide →09ExplainerMouthguard Status
Understand battery, charging and Bluetooth connection indicators.
View guide →10ExplainerHome
Learn how status, session summaries, recent activity and trends are organised.
View guide →11ExplainerSession Report
A complete guide to session details, heart rate, movement, distance and impact information.
View guide →Session questions
Use the right support route.
For fit or dental questions, contact the professional who supplied your product. For technical or app support, contact the ORB team with the product and device details available.
Performance, made visible
Still need help?
Tell our support team what you need help with and include any relevant product and app details.