Support
Frequently asked questions
Start with the essentials, then visit the dedicated Sport or Sleep support area for product-specific guidance.
What is ORB Innovations?
ORB Innovations develops connected wearable-wellness technology across two product families: ORB Sport and ORB Sleep. The shared focus is thoughtful hardware, sensing and digital experiences that help people explore useful patterns.
How did ORB Innovations get started?
In 2010, future CEO Robert Paterson suffered a severe head injury during a rugby match. It was misdiagnosed, leaving him bedridden for weeks.
Thankfully Rob recovered, but the incident lingered in his mind. While at one of the world’s foremost engineering and sports science research institutions — Loughborough University in the U.K. — he became very intrigued by data. He realized it could help unravel the mysteries of the body and unlock human potential.
After leaving university, Rob teamed up with co-founder Tom Quinn to start ORB Innovations, a company that empowers people to be their best selves through data-driven technology.
What is the difference between ORB Sport and ORB Sleep?
ORB Sport is the performance-focused experience, while ORB Sleep is designed around calm, overnight awareness. They share an ORB technology foundation but use distinct products, insights and visual experiences for their respective settings.
Where can I buy an ORB product?
Availability and provider routes may vary by product and location. Visit the relevant Sport or Sleep Where to Buy page for the latest route, or contact ORB Innovations for guidance.
Where can I find product support?
Choose Sport or Sleep in the Support area to find getting-started information, product care guidance, troubleshooting, FAQs and available downloads. You can also use the contact route if you need further help.
How does ORB approach app data and privacy?
ORB aims to present connected product information clearly and responsibly. Details about data handling, privacy choices and applicable terms will be provided in the relevant product experience and published policies. Review those materials before using an ORB app or connected service.
Where can I learn about research and evidence?
Sport and Sleep each have an Evidence and Case Studies area for relevant technical information, validation materials and case studies as they become available. Content should be read within its stated scope and limitations; ORB wellness information is not a substitute for professional medical advice.
Looking for product-specific support?
Choose the experience you use for more focused guidance and resources.